If you are looking for a “foot in the door” at a major financial institution in Toronto, this is the listing to watch.
Canada Life is currently hiring for a Customer Service Specialist in their Group Retirement Services division.
Do not let the title fool you—this is not your average “headset and script” call center job. This is a complex, administrative role where you manage pension plans for businesses. It is one of the best ways to start a career in wealth management or benefits administration without needing a CPA or finance degree right away.
The Quick Details
Here is the snapshot of the role:
| What to Know | The Details |
| Location | Toronto, ON (Hybrid) |
| Company | Canada Life |
| Role | Customer Service Specialist (Group Retirement) |
| Job ID | 1293896401 |
| Pay Range | $48,400 – $76,400 (Base + Bonus) |
| Schedule | Monday – Friday (No weekends) |
What You Would Actually Do
This role sits in the Group Retirement Services (GRS) department. You aren’t dealing with angry customers trying to return a toaster; you are dealing with HR managers and Plan Administrators who manage employee pension plans.
- B2B Service: You are the main contact for corporate clients. You help them manage their employees’ retirement plans.
- Complex Admin: You will be processing “lifecycle” events—things like enrollments, terminations, marriage breakdowns, and death claims.
- Problem Solving: You investigate data errors. If the numbers on a pension statement don’t add up, you are the detective who finds out why.
- The Tech: You will be working heavily with their internal record-keeping system (GPAS) and Microsoft Excel.
Why Is This a Good Job?
- No Weekends: Unlike retail banking or standard call centers, this is a Monday-to-Friday corporate gig. You get your weekends back.
- The Pay Potential: The posted salary range goes up to $76,400. While new hires start lower, the ceiling for this specific role is much higher than a typical service job.
- Career Growth: This is a “feeder” role. People often start here and move into Implementation, Account Management, or Pension Analysis.
- Benefits: As a major insurer, Canada Life offers a Defined Contribution Pension Plan and top-tier health benefits for their own employees.
Do You Qualify?
They are looking for people who are good with details and numbers, not just people who are “friendly.”
The Requirements:
- Education: Post-secondary education (College or University) is preferred.
- Excel Skills: This is non-negotiable. You need to be comfortable with spreadsheets, filtering data, and using basic formulas.
- Bilingualism: While not always mandatory, speaking French is a massive asset and often comes with a pay premium.
- Tech Savvy: You will be learning legacy systems (mainframe style screens). You need to be the kind of person who learns software quickly.
How to Apply
- Click the Link: Go to the Canada Life Job Listing.
- Create Profile: You will need to make an account on their Workday system.
- Resume Tip: If you have any experience with pensions, investments, or data entry, put that at the very top of your resume.
Good luck!
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