If you are fully bilingual (English/Spanish) and live in the Mexico City area, this is a prime opportunity to get your foot in the door at a top-tier global financial institution.
American Express is actively hiring for a Bilingual Customer Service Representative (US Market).
Unlike standard BPO or outsourced call center jobs, you are applying to work directly for American Express. This means you get the official “Amex” corporate benefits, training, and job security. Because you will be servicing the US Market, your English needs to be excellent, but the compensation and benefits reflect that requirement.
The Quick Details
Here is the snapshot of the role based on the Requisition ID:
| What to Know | The Details |
| Location | Mexico City, Mexico |
| Company | American Express |
| Role | Bilingual Customer Service Representative (US Market) |
| Job ID | 40269359 |
| Schedule | Full-Time (Shift flexibility required) |
| Work Model | Hybrid (Expectation is 3 days/week on-site) |
What You Would Actually Do
This is an inbound customer care role, meaning customers are calling you. However, it is not just about answering questions; it is a “consultative” role.
- Account Management: You will handle general and account-specific inquiries. This includes explaining billing statements, replacing lost cards, processing payments, and helping customers redeem their Amex rewards.
- Consultative Sales: Amex expects their service reps to be proactive. If you see a customer could benefit from a specific enrollment or a different card product, you are expected to make that recommendation. (This is where your bonus incentives come in).
- Problem Solving: You will use Amex’s internal digital tools to identify custom solutions and aim for “First Call Resolution” (fixing the problem without transferring the customer).
Why Is This a Good Job?
Working directly for American Express in Mexico comes with a highly competitive corporate benefits package.
- The Work Environment: Amex has recently built world-class offices in Mexico City with rooftop green spaces, cafeterias, and on-site wellness centers (staffed with nurses and doctors).
- The “B” Benefits: They offer B1 Major Medical Insurance and a B2 Pension Plan, which are massive perks for long-term financial and physical well-being.
- Bonuses: High performance (meeting sales rates, quality goals, and productivity targets) is rewarded with target-driven bonus incentives on top of your base salary.
- Hybrid Flexibility: You get the best of both worlds—working from home a couple of days a week and collaborating in the office for the rest.
Do You Qualify?
They are looking for polished professionals who can handle the premium American Express customer base.
The Requirements:
- Language: Advanced/Native-level English (since you are speaking to the US Market) and fluent Spanish.
- Resilience: You must be able to handle a steady stream of back-to-back calls while remaining positive and professional, even if the customer is stressed.
- Sales & Service Experience: Previous experience in a consultative sales or customer service environment is highly preferred.
- Integrity: You will be handling highly sensitive financial data, so strict adherence to compliance and privacy regulations is mandatory.
How to Apply
American Express uses the “Eightfold AI” platform for their career tracking.
- Click the Link: Go to the American Express Job Portal for Requisition 40269359.
- Update Your Resume: Make sure your resume is in English. Highlight any experience you have with “First Call Resolution (FCR),” “Consultative Sales,” or handling VIP clients.
- Prepare for Assessments: Financial call centers often require a language assessment and a situational judgment test shortly after you apply. Keep an eye on your email.
If you are fully bilingual (English/Spanish) and live in the Mexico City area, this is a prime opportunity to get your foot in the door at a top-tier global financial institution.
American Express is actively hiring for a Bilingual Customer Service Representative (US Market).
Unlike standard BPO or outsourced call center jobs, you are applying to work directly for American Express. This means you get the official “Amex” corporate benefits, training, and job security. Because you will be servicing the US Market, your English needs to be excellent, but the compensation and benefits reflect that requirement.
The Quick Details
Here is the snapshot of the role based on the Requisition ID:
| What to Know | The Details |
| Location | Mexico City, Mexico |
| Company | American Express |
| Role | Bilingual Customer Service Representative (US Market) |
| Job ID | 40269359 |
| Schedule | Full-Time (Shift flexibility required) |
| Work Model | Hybrid (Expectation is 3 days/week on-site) |
What You Would Actually Do
This is an inbound customer care role, meaning customers are calling you. However, it is not just about answering questions; it is a “consultative” role.
- Account Management: You will handle general and account-specific inquiries. This includes explaining billing statements, replacing lost cards, processing payments, and helping customers redeem their Amex rewards.
- Consultative Sales: Amex expects their service reps to be proactive. If you see a customer could benefit from a specific enrollment or a different card product, you are expected to make that recommendation. (This is where your bonus incentives come in).
- Problem Solving: You will use Amex’s internal digital tools to identify custom solutions and aim for “First Call Resolution” (fixing the problem without transferring the customer).
Why Is This a Good Job?
Working directly for American Express in Mexico comes with a highly competitive corporate benefits package.
- The Work Environment: Amex has recently built world-class offices in Mexico City with rooftop green spaces, cafeterias, and on-site wellness centers (staffed with nurses and doctors).
- The “B” Benefits: They offer B1 Major Medical Insurance and a B2 Pension Plan, which are massive perks for long-term financial and physical well-being.
- Bonuses: High performance (meeting sales rates, quality goals, and productivity targets) is rewarded with target-driven bonus incentives on top of your base salary.
- Hybrid Flexibility: You get the best of both worlds—working from home a couple of days a week and collaborating in the office for the rest.
Do You Qualify?
They are looking for polished professionals who can handle the premium American Express customer base.
The Requirements:
- Language: Advanced/Native-level English (since you are speaking to the US Market) and fluent Spanish.
- Resilience: You must be able to handle a steady stream of back-to-back calls while remaining positive and professional, even if the customer is stressed.
- Sales & Service Experience: Previous experience in a consultative sales or customer service environment is highly preferred.
- Integrity: You will be handling highly sensitive financial data, so strict adherence to compliance and privacy regulations is mandatory.
How to Apply
American Express uses the “Eightfold AI” platform for their career tracking.
- Click the Link: Go to the American Express Job Portal for Requisition 40269359.
- Update Your Resume: Make sure your resume is in English. Highlight any experience you have with “First Call Resolution (FCR),” “Consultative Sales,” or handling VIP clients.
- Prepare for Assessments: Financial call centers often require a language assessment and a situational judgment test shortly after you apply. Keep an eye on your email.
